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Our References

Singapore Airlines

Mission: to train cabin and ground crew (15000 participants) with particular emphasis on the crews serving in first class aboard the A380

Training type: GEM ® (Guest Experience Management) + TTT Program (Train the Trainer) + Certification

Public Targeted: Managers, supervisors and front line staff

Results: Awarded the title of Best Airline Company for the years 2007 and 2008 coming from 7^th position in 2006 (program GEM put in place in 2006)

“Since the GEM program was put in place worldwide, SIA has realized that there is absolutely no frontier with regards to the improvement of service levels and client service and this has now become one of our fundamental values.”

Chew Choon Seng, General Manager

Louis Vuiton

Mission: To create a memorable experience for the flagship Louis Vuiton as well as their principal outlets.

Training Type: GEM ® (Guest Experience Management)

Public Targeted: Supervisors and front line staff

 “Our sincere thanks for this fantastic experience”

Monica Lebrec, In store trainer

Sochi.ru – Sochi 2014

Mission: To create a nationwide program in order to introduce the notions of the experience client in the hotel and tourism sector for the principal Russian universities, paying particular attention to the Olympic Games of Sotchi.

Training Type: THS (Tourism Hotel Service) + TTT® Program (Train the Trainer) + Certification

Public Targeted: Managers, supervisors, decision makers

Results: More than 20000 students have followed the program since 2010

« I would like to express our sincerest thanks for the exceptional way in which the THS (Tourism Hotel Service) was put in place and the way it contributed to the success of the Olympic Games in Sotchi”

 Alexander Fedouline, Rector

Europ assistance

Mission: to offer an exceptional client experience for the biggest existing call centre in France

Training Type: CCE® (Concierge Customer Experience)

Public Targeted: Supervisors and front line staff

Results: increase of 15% of the strategic global value of clients

Guerlain Paris

Mission: to create the client experience for the Flagship store on the Champs-Elysées

Training Type: GEM® for managers (Guest Experience Management)

Public Targeted: Managers

Results: reached new target segment of clients (25 to 40 years) and the reinforcement and strengthening of client relationships